FAQs

Our desire is to provide you with quality products that have a 30 day no hassle money back guarantee for all unworn and unopened items, so here are our FAQs. 

1. What will appear on my credit card statement?

One Love will be the descriptor on your credit card statement after your purchase has been processed. 

2. How long will it take for my order to be processed once purchased?

We want to get your item out to you quickly, so please allow 1-2 days of processing time for all new orders. We will communicate with you through email, and welcome you to reach out to us at customercare@oneloveintimates.com for additional questions.

3. I changed my mind, how can I cancel my order?

We understand that happens, and we want to keep you coming back. In order to cancel your answer we require you contact us within 24 hours of placing the order to make sure we refund you in a timely manner.

Note: It may take additional processing time by your bank.

4. How long will shipping take before my package(s) arrives?

You're excited to get to exploring, so our team will try our hardest to get your package to you within 3-5 days.

Note: Weather is out of our control, so please allow an additional 2 days before contacting us for a refund.

5. Free shipping is great! How much must I spend to qualify? 

We thought the same thing, so all orders receive free shipping no minimum purchase necessary on standard shipping. 

Note: If you spend $150+ we will automatically apply a promo code to your cart. You're welcome and we are thankful.

6. Where's my discount code? I signed up for the newsletter upon browsing the store. 

We apologize, glitches can happen in our system, so if you visit and like our page on Facebook we will provide you with a discount code in our offers section.

Note: If you still have issues, we have agents standing by online to help answer questions, make recommendations, and help with the discount code.

7. Why do you need my birthday I prefer to be anonymous? 

One Love Intimate desires to respect your privacy and encourages you to visit our privacy policy. We collect your birthday, so we can send you special offers to help you celebrate your big day. No pressure, of course!

8. I love writing short erotica stories where can I submit for consideration?

Our team is available to take those request on, so head over to our blog submission page for writing guidelines. 

For any additional questions or inquiries, our team will provide you with the fantastic customer service at customercare@oneloveintimates.com.

 

 

WHAT ARE SHIPPING TIMES AND COSTS?

WHAT PAYMENT METHODS CAN I USE?

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Pre-loader